Fuzzy Quality Function Deployment in Online Shopping Websites - Literature Review
نویسندگان
چکیده
منابع مشابه
Quality function deployment: A literature review
This paper presents a literature review of quality function deployment (QFD) based on a reference bank of about 650 QFD publications established through searching various sources. The origination and historical development of QFD, especially in Japan and the US, are briefly accounted first, followed by a partial list of QFD organizations, softwares, and online resources. Then a categorical anal...
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Quality function deployment (QFD) is a customer-driven quality management and product development system for achieving higher customer satisfaction. It is necessary to determine relationships between customer requirements (CRs) and technical requirements (TRs), as well as correlation among the TRs themselves. Such data are usually ambiguous and fuzzy and people have different judgments about th...
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A comprehensive review of the Quality Function Deployment (QFD) literature is made using extensive survey as a methodology. The most important results of the study are: (i) QFD modelling and applications are one-sided; prioritisation of technical attributes only maximise customer satisfaction without considering cost incurred (ii) we are still missing considerable knowledge about neural network...
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I the online world, customers can easily navigate to different online stores to make purchases. The products purchased on one site are often associated with product purchases on other sites (e.g., a hotel reservation on one site and a car rental on another site). Whereas market basket analysis is often used to discover associations among products for brick-and-mortar stores, it is rarely applie...
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Today, everyone has exuberant ways to express his/her opinion, share content with others and access almost any information, hardly within a few seconds. The notoriety of online social networks and ecommerce websites has skyrocketed since last decade that they have become the indispensable need of the individual while conversing and shopping online. However, many users are harnessing these socia...
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ژورنال
عنوان ژورنال: International Journal of Hybrid Information Technology
سال: 2016
ISSN: 1738-9968,1738-9968
DOI: 10.14257/ijhit.2016.9.4.26